The role of institutional environment in building communication professionals’ trust and satisfaction: A moderated multiple mediation analysis.
Corporate Communication: An International Journal, forthcoming.
As an important group of internal stakeholders, communication professionals carry the responsibilities to communicate with multiple groups of audience and foster trusted and satisfied relationships, both internally and externally. However, while busy with taking care of various stakeholders, the trust-satisfaction perception of communication professionals is underrated. Therefore, this study shifts the investigation of the trust-satisfaction relationship from general employees to this unique group of communicators. Results confirmed a strong positive impact of trust in organization on communication professionals’ perceived job satisfaction. Results also confirmed the mediating effects of job engagement and communication leaders’ performance on such a trust-satisfaction relationship. Our moderated mediation analysis indicated the important role of organizational culture in this complicated institutional environment and its indirect impact on the trust-satisfaction relationship.
She said, ‘Enough!’ Women-led protests around the world from a communication perspective
Karin Assman is an invited panelist for an AEJMC ICD panel entitled: “She said, ‘Enough!’ Women-led protests around the world from a communication perspective” on November 17. She’ll be talking about initiatives in […]
Does Culture Matter? Measuring Cross-Country Perceptions of CSR Communication Campaigns about COVID-19
Abstract: The COVID-19 pandemic has brought several challenges to businesses and societies. In response, many corporations have supported local communities and authorities in the management of the pandemic. Although these […]