Social Media Archive
Understanding crisis narratives with large-scale Twitter data: The role of celebrity and emotions in the virality of #MeToo social media activism messages
Xuerong Lu (PhD Alum), Yen-I Lee (PhD Alum), and Yan Jin. (Forthcoming). “Understanding crisis narratives with large-scale Twitter data: The role of celebrity and emotions in the virality of #MeToo […]
How the Impact of Social-Media Influencer Disclosures Changes Over Time: Discounting Cues and Exposure Level Can Affect Consumer Attitudes and Purchase Intent
Nathaniel J. Evans, Delia Cristina Balaban, Brigitte Naderer, Meda Mucundorfeanu (forthcoming), “How the Impact of Social-Media Influencer Disclosures Changes Over Time: Discounting Cues and Exposure Level Can Affect Consumer Attitudes […]
You are a disgrace and traitor to our country: Uncivil rhetoric against the ‘squad’ on Twitter.
Borah, P., Trude, B., Binford, M., Keib, K., and Himelboim, I. (2022). “You are a disgrace and traitor to our country: Uncivil rhetoric against the ‘squad’ on Twitter.” Internet Research. […]
Navigating Political Scandal and Reputation Crisis in Social Media
Abstract: Social media presents unique challenges and opportunities to practitioners in the public affairs context. The dominant social media platforms allow organizations to communicate directly with voters, supporters, and customers, […]
Influencer Crisis Communication During the COVID-19 Pandemic: @KatieMCrenshaw
Abstract: Social media influencers (SMIs) equipped their niche following with health crisis response information about social distancing during the COVID-19 pandemic. While many SMIs provided audiences with COVID-19 crisis response […]
New Technology, Big Data, and Artificial Intelligence
Abstract: Moore’s law, which has helped to explain the exponential growth achieved in traditional computational power over the past half-century, has been eschewed for Neven’s law. Neven’s law posits that […]
Crisis Information Vetting: Extending the Social-Mediated Crisis Communication Model
Abstract: Social media provides users easy access to unpredictable and unfiltered information from multiple sources during crises, further challenging publics to discern the accuracy of the information they receive and […]
Crisis Misinformation and Corrective Strategies in Social-Mediated Crisis Communication
Abstract: The social-mediated crisis communication domain is flooded with misinformation in various forms, causing misperception about a crisis and trigger negative crisis outcomes that harm organizational reputation and publics’ wellbeing. […]
Organizational Purpose, Culture, Crisis Leadership, and Social Media
Abstract: This chapter explores the importance of organizational purpose, culture, and leadership in weathering a social media crisis and the impact of stakeholders’ changing expectations on organizational responses. Organizations are […]
Ethical and Legal Principles for the Practitioner Consumers, Organizations, and Platforms
Abstract: The standard advice in crisis communication is to respond quickly, but only with what is absolutely known to be fact. Social media have increased the potential for quick response, […]