The Roles of Perceived Uncertainty of Crisis Responsibility and Attribution-based Crisis Emotions on Publics’ Information Seeking about an Organizational Crisis
Accepted for presentation at the virtual Annual ICA Conference, May 27-31, 2021.
Abstract: Uncertainty is one of the key characteristics of an organizational crisis that needs to be addressed in an organization’s crisis responses. Although a large body of uncertainty research has been conducted in risk communication, there are limited uncertainty focused studies in organizational communication. To close this knowledge gap, this study examined how perceived uncertainty about organizational crisis responsibility and the publics’ felt crisis emotions, based on varied responsibility attribution, might impact publics’ crisis information seeking. Findings from survey responses from 817 U.S. adults revealed the following: First, perceived uncertainty was negatively correlated to attribution-independent (AI) emotions (i.e., anxiety, fear, apprehension, and sympathy) and external-attribution-dependent (EAD) emotions (i.e., disgust, contempt, anger, and sadness), but positively correlated to internal-attribution-dependent (IAD) emotions (i.e., guilt, embarrassment, and shame). Second, perceived uncertainty and AI emotions were positive predictors for crisis information seeking. Third, AI emotions and IAD emotions were parallel mediators for the relationship between perceived uncertainty and crisis information seeking. Implications for uncertainty, crisis responsibility attribution, crisis emotions, and organizational crisis communication research and practice are discussed.
Exploring the Role of Social Support in Promoting Patient Participation in Health Care among Women with Breast Cancer
Abstract: Scholars have adopted Street’s (2003) ecological model of communication in medical encounters to investigate the factors promoting patient participation in health care. However, factors demonstrated in the ecological model were bounded in the context of medical care primarily focusing on health care providers and patients. Social factors, such as patients’ relationships and supportive communication […]
Effects of Facebook Comments on Attitude Toward Vaccines: The Roles of Perceived Distributions of Public Opinion and Perceived Vaccine Efficacy
Abstract: This study investigated if and how exposure to Facebook comments about vaccines influences one’s attitude toward the vaccines. In this investigation, comments were examined in light of their effect on attitude toward vaccines through perceived distribution of public opinion on vaccines, and perceived vaccine efficacy was tested as a factor moderating relative effects of […]