The role of effective leadership performance in constructing an engaging institutional environment for communication professionals: Evidence from a global study
Paper accepted to present at the Organizational Communication Division at the 69th annual International Communication in Washington, D.C., May 24-28, 2019.
Abstract: Communication leaders can strategically use organizational resources to co-define functions (the constructionist approaches in leadership) and to establish interpersonal alliances within and beyond communication units (the relational approaches in leadership). In the present study, we incorporated these theoretical lenses to evaluate how communication leaders’ performance helps build a positive communication structure and culture in the organization, which further influences communication professionals, the team members, at various levels. More importantly, we looked into the interdependent relationships among work engagement, trust in the workplace, and job satisfaction from a global perspective. Theoretical and practical implications are discussed.
Building trusting and committed relationships: The role of job cognition and face-and-favor in the context of Chinese organizations
Abstract: This study tests how the cognitive component of work attitude, particularly the job cognition as tested by Williams and Anderson (1991), affects the dynamic relationships among trust, commitment, and satisfaction. Our interests emanates from researchers’ continued focus on the dynamic and relational processes in constructing workplace relationships. However, few attention has been paid to […]
Book Contract: Communication Management Toolbox: Thinking tools and methods for managing corporate communications
Zerfass, A., Volk, S. C., Meng, Juan., & Chen, P. (2021, forthcoming). Communication Management Toolbox: Thinking tools and methods for managing corporate communications. New York: Springer. * This book will be included and featured in the Springer series Management for Professionals comprises high-level business and management books.