Important tweets matter: Predicting retweets in the #blacklivesmatter talk on Twitter
Computers in Human Behavior, 85, 106-115. DOI: 10.1016/j.chb.2018.03.025
Abstract: Social movements are increasingly using social media, and Twitter in particular, to reach existing and new publics and advance their mission. While historically movements had to rely on traditional media to connect with such publics, via social media any user can share content, helping to connect the key players within the movement to new publics. The quality of highly shared content, however, has been under scrutiny. The #BlackLivesMatter movement, one of the most prolific and popular hashtag movements on twitter, is examined as a case study, in order to determine the role of content importance and emotion on the virality of the movement. Four aspects of importance were examined – Policy or Action, Group, Social Actor and Politics– as well as direction of sentiment. Findings suggest important tweets were more likely to be retweeted, where tweets associated with policy or action showing the strongest relationship with retweeting. Tweets with expressed emotion were more likely to be retweeted than neutral tweets. When tweets contained important content related to Policy or Action or a Group as well as sentiment, these tweets were most likely to be retweeted, revealing a method for social movements to increase effectiveness. Theoretical and practical implications are discussed.
Effects of Different Sponsorship Disclosure Message Types on Consumers’ Trust and Attitudes toward Sponsored eWOM
Abstract: Addressing the problem of increasing and diversifying sponsored eWOM on social media, this study examined the effects of different types of sponsorship arrangements and disclosure messages, with focus on (1) consumers’ perceived trust in the sponsored content creator and (2) attitudes toward the content creator and the sponsoring brand. An online experiment revealed interesting […]
Do Human Values matter for Promoting Brands on Social Media?: How Social Media Users’ Values influence their Engagement with Sharing, Content Creation and Reviews
Abstract: Social media-based consumer engagement behaviors, such as sharing, content creation and reviews for brands as more valuable than “liking” or consuming brand content. As consumers trust consumer-driven recommendations more than advertising, brand content shared or created by consumers on social media may drive brand awareness and loyalty. Marketing researchers and practitioners are only recently […]