How Shades of Truth and Age Affect Responses to COVID-19 (Mis)information: Randomized Survey Experiment among WhatsApp Users in UK and Brazil
Humanities and Social Sciences Communications.
Abstract: We examined how age and exposure to different types of COVID-19 (mis)information affect misinformation beliefs, perceived credibility of the message and intention-to-share it on WhatsApp. Through two mixed-design online experiments in the UK and Brazil (total N = 1,454) we first randomly exposed adult WhatsApp users to full misinformation, partial misinformation, or full truth about the therapeutic powers of garlic to cure COVID-19. We then exposed all participants to corrective information from the World Health Organization debunking this claim. We found stronger misinformation beliefs among younger adults (18-54) in both UK and Brazil and possible backfire effects of corrective information among older adults (55+) in the UK. Corrective information from the WHO was effective in enhancing perceived credibility and intention-to-share of accurate information across all groups in both countries. Our findings call for evidence-based infodemic interventions by health agencies, with greater engagement of younger adults in pandemic misinformation management efforts.
Leading transitions in a traumatically changing working environment: Communication professionals adapt to COVID-19 impacts
Abstract: The paper presents findings from an international survey of communication professionals on change leadership in communication during the COVID-19 pandemic. Despite the strong impact brought by the pandemic, communication professionals adapt quickly in change management by using COVID-19 information to build knowledge, enhance trust, develop strategies and guide actions.
Juan MengBryan H. ReberTong XieJeongHyun (Janice) Lee
Assessing COVID-19 pandemic communication in China: What we know about the communication channels, sources of information, and key message retention
Abstract: This research presents the findings from a large-scale national online survey of Chinese citizens (N = 1,713) about their general knowledge of COVID-19 and the key communication channels that they used both during and after the pandemic. The perceived impact of COVID-19, personal safety concern, and information retention during the times of lockdown and […]