Explicating the “Like” on Facebook brand pages: The effect of intensity of Facebook use
Phua, Joe, and Sun Joo (Grace) Ahn (2016). Explicating the “Like” on Facebook brand pages: The effect of intensity of Facebook use, number of overall “Likes,” and number of friends’ “Likes” on consumers’ brand outcomes. Journal of Marketing Communications, 22(5), 544-559. doi: 10.1080/13527266.2014.941000
Abstract: This study examined the relationship between the number of overall ‘likes’ and friends’ ‘likes’ on Facebook brand pages in influencing consumers’ brand attitude, brand trust, brand involvement, and purchase intention, drawing upon theoretical concepts including diffusion of innovations, social capital theory, strength of weak ties, sociometric versus perceptual popularity, and prior research in online impression formation. Results of a 2 × 2 experiment revealed significant main effects of number of overall ‘likes’ and friends’ ‘likes’ on key dependent measures. A significant interaction effect was also found between overall ‘likes’ and friends’ ‘likes’. Additionally, intensity of Facebook use also mediated the relationships between number of overall ‘likes’ and friends’ ‘likes’ with brand attitude, brand trust, and purchase intention.
You are a disgrace and traitor to our country: Uncivil rhetoric against the ‘squad’ on Twitter.
Borah, P., Trude, B., Binford, M., Keib, K., and Himelboim, I. (2022). “You are a disgrace and traitor to our country: Uncivil rhetoric against the ‘squad’ on Twitter.” Internet Research. […]
Navigating Political Scandal and Reputation Crisis in Social Media
Abstract: Social media presents unique challenges and opportunities to practitioners in the public affairs context. The dominant social media platforms allow organizations to communicate directly with voters, supporters, and customers, […]
