Building trusting and committed relationships: The role of job cognition and face-and-favor in the context of Chinese organizations

Paper accepted to present at the Organizational Communication Division at the 69th annual International Communication in Washington, D.C., May 24-28, 2019.

Abstract: This study tests how the cognitive component of work attitude, particularly the job cognition as tested by Williams and Anderson (1991), affects the dynamic relationships among trust, commitment, and satisfaction. Our interests emanates from researchers’ continued focus on the dynamic and relational processes in constructing workplace relationships. However, few attention has been paid to the combined (both direct and indirect) effects of job cognition and commitment on the trust-satisfaction relationship. More importantly, we set the study in the context of a large public company headquartered in Shanghai, China whose specialization is in the manufacturing sector of steel production with large scale of imports and exports (Hoover’s Online, 2018). Within this unique organizational context, we are able to examine the factor of Face and Favor (Huang, 2001; Hwang, 1987), a predominant workplace phenomenon in collectivism cultures such as China, and its potential role in shaping this complicated trust-satisfaction relationship.

Included is Jeonghyun (Janice) Lee (Grady PhD student).

Tong Xie  Juan Meng  Solyee Kim 

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