Building trusting and committed relationships: The role of job cognition and face-and-favor in the context of Chinese organizations
Paper accepted to present at the Organizational Communication Division at the 69th annual International Communication in Washington, D.C., May 24-28, 2019.
Abstract: This study tests how the cognitive component of work attitude, particularly the job cognition as tested by Williams and Anderson (1991), affects the dynamic relationships among trust, commitment, and satisfaction. Our interests emanates from researchers’ continued focus on the dynamic and relational processes in constructing workplace relationships. However, few attention has been paid to the combined (both direct and indirect) effects of job cognition and commitment on the trust-satisfaction relationship. More importantly, we set the study in the context of a large public company headquartered in Shanghai, China whose specialization is in the manufacturing sector of steel production with large scale of imports and exports (Hoover’s Online, 2018). Within this unique organizational context, we are able to examine the factor of Face and Favor (Huang, 2001; Hwang, 1987), a predominant workplace phenomenon in collectivism cultures such as China, and its potential role in shaping this complicated trust-satisfaction relationship.
Included is Jeonghyun (Janice) Lee (Grady PhD student).
The role of effective leadership performance in constructing an engaging institutional environment for communication professionals: Evidence from a global study
Abstract: Communication leaders can strategically use organizational resources to co-define functions (the constructionist approaches in leadership) and to establish interpersonal alliances within and beyond communication units (the relational approaches in leadership). In the present study, we incorporated these theoretical lenses to evaluate how communication leaders’ performance helps build a positive communication structure and culture in […]
Book Contract: Communication Management Toolbox: Thinking tools and methods for managing corporate communications
Zerfass, A., Volk, S. C., Meng, Juan., & Chen, P. (2021, forthcoming). Communication Management Toolbox: Thinking tools and methods for managing corporate communications. New York: Springer. * This book will be included and featured in the Springer series Management for Professionals comprises high-level business and management books.