Building trusting and committed relationships: The role of job cognition and face-and-favor in the context of Chinese organizations
Paper accepted to present at the Organizational Communication Division at the 69th annual International Communication in Washington, D.C., May 24-28, 2019.
Abstract: This study tests how the cognitive component of work attitude, particularly the job cognition as tested by Williams and Anderson (1991), affects the dynamic relationships among trust, commitment, and satisfaction. Our interests emanates from researchers’ continued focus on the dynamic and relational processes in constructing workplace relationships. However, few attention has been paid to the combined (both direct and indirect) effects of job cognition and commitment on the trust-satisfaction relationship. More importantly, we set the study in the context of a large public company headquartered in Shanghai, China whose specialization is in the manufacturing sector of steel production with large scale of imports and exports (Hoover’s Online, 2018). Within this unique organizational context, we are able to examine the factor of Face and Favor (Huang, 2001; Hwang, 1987), a predominant workplace phenomenon in collectivism cultures such as China, and its potential role in shaping this complicated trust-satisfaction relationship.
Included is Jeonghyun (Janice) Lee (Grady PhD student).
Understanding the competency spectrum for communication management: The need, the gap, and the continuous learning mindset
Abstract: Communication practitioners are expected to master a wide range of communication and non-communication skills to demonstrate efficiency and competency. Although the competency spectrum has been taken for granted in […]
Ethical challenges in an evolving digital communication era: Coping resources and ethics trainings
Abstract: This study investigates the ethical challenges facing public relations professionals in today’s digital communication environment. Specifically, we focused our research on the new ethical challenges in digital practice, the […]