Advancing Crisis Communication Effectiveness: Integrating Crisis Communication and Social Media Scholarship with Practice
Advancing Crisis Communication Effectiveness: Integrating Crisis Communication and Social Media Scholarship with Practice
Accepted for presentation at the International Crisis and Risk Communication Conference (ICRCC), March 9-11, 2020, Orlando, FL.
Abstract: Social media have become dominant channels for organizations and citizens to share disaster information (Niles, Emery, Reagan, Dodds, & Danforth, 2019). Yet, there remain critical information gaps (Eriksson, 2018). Through a review of academic and grey literature, we provide a solid foundation for advancing crisis communication effectiveness in the digital age.
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