Advancing Crisis Communication Effectiveness: Integrating Crisis Communication and Social Media Scholarship with Practice
Accepted for presentation at the International Crisis and Risk Communication Conference (ICRCC), March 9-11, 2020, Orlando, FL.
Accepted for presentation at the International Crisis and Risk Communication Conference (ICRCC), March 9-11, 2020, Orlando, FL.
Abstract: Social media have become dominant channels for organizations and citizens to share disaster information (Niles, Emery, Reagan, Dodds, & Danforth, 2019). Yet, there remain critical information gaps (Eriksson, 2018). Through a review of academic and grey literature, we provide a solid foundation for advancing crisis communication effectiveness in the digital age.
Navigating Political Scandal and Reputation Crisis in Social Media
Abstract: Social media presents unique challenges and opportunities to practitioners in the public affairs context. The dominant social media platforms allow organizations to communicate directly with voters, supporters, and customers, […]
Influencer Crisis Communication During the COVID-19 Pandemic: @KatieMCrenshaw
Abstract: Social media influencers (SMIs) equipped their niche following with health crisis response information about social distancing during the COVID-19 pandemic. While many SMIs provided audiences with COVID-19 crisis response […]
