Crisis Communication Archive
Navigating Political Scandal and Reputation Crisis in Social Media
Abstract: Social media presents unique challenges and opportunities to practitioners in the public affairs context. The dominant social media platforms allow organizations to communicate directly with voters, supporters, and customers, […]
Influencer Crisis Communication During the COVID-19 Pandemic: @KatieMCrenshaw
Abstract: Social media influencers (SMIs) equipped their niche following with health crisis response information about social distancing during the COVID-19 pandemic. While many SMIs provided audiences with COVID-19 crisis response […]
New Technology, Big Data, and Artificial Intelligence
Abstract: Moore’s law, which has helped to explain the exponential growth achieved in traditional computational power over the past half-century, has been eschewed for Neven’s law. Neven’s law posits that […]
Crisis Information Vetting: Extending the Social-Mediated Crisis Communication Model
Abstract: Social media provides users easy access to unpredictable and unfiltered information from multiple sources during crises, further challenging publics to discern the accuracy of the information they receive and […]
Crisis Misinformation and Corrective Strategies in Social-Mediated Crisis Communication
Abstract: The social-mediated crisis communication domain is flooded with misinformation in various forms, causing misperception about a crisis and trigger negative crisis outcomes that harm organizational reputation and publics’ wellbeing. […]
Organizational Purpose, Culture, Crisis Leadership, and Social Media
Abstract: This chapter explores the importance of organizational purpose, culture, and leadership in weathering a social media crisis and the impact of stakeholders’ changing expectations on organizational responses. Organizations are […]
Ethical and Legal Principles for the Practitioner Consumers, Organizations, and Platforms
Abstract: The standard advice in crisis communication is to respond quickly, but only with what is absolutely known to be fact. Social media have increased the potential for quick response, […]
Current Issues of Social Media and Crisis Communication
Abstract: The standard advice in crisis communication is to respond quickly, but only with what is absolutely known to be fact. Social media have increased the potential for quick response, […]
Social Media and Crisis Communication
Yan Jin and Lucinda Austin Description: The second edition of this text integrates theory, research, and application to orient readers to the latest thinking about the role of social media […]
Threat Assessments and Organization Resources for DEI and Ethics: Practitioner Insights on Sticky Crises
Abstract: Organizations need to respond to sticky crises with speed and timeliness; this speed depends onhow communication practitioners assess threats and their organizations’ resources for the threats. Based on theoretical […]