Abstract: As an important group of internal stakeholders, communication professionals carry the responsibilities to communicate with multiple groups of audience and foster trusted and satisfied relationships, both internally and externally. However, while busy with taking care of various stakeholders, the trust-satisfaction perception of communication professionals is underrated. Therefore, this study shifts the investigation of the trust-satisfaction relationship from general employees to this unique group of communicators. Results confirmed a strong positive impact of trust in organization on communication professionals’ perceived job satisfaction. Results also confirmed the mediating effects of job engagement and communication leaders’ performance on such a trust-satisfaction relationship. Our moderated multiple-mediation analysis indicated the important role of organizational culture in this complicated institutional environment and its indirect impact on the trust-satisfaction relationship.
Abstract: Although there have been extensive discussions on decolonizing the field of media and communication(s), not much attention has been paid to the way that curricula reproduce colonialism, imperialism and racism […]
Management of Cybersecurity through Internal Communication
Abstract: Organizations increasingly experience threats to their organization’s cyber security such as data theft, manipulation, and fraud. As remote working becomes more common due to the Covid-19 pandemic, organizations have faced […]