Information Vetting as a Key Component in Social-mediated Crisis Communication: An Exploratory Study
Public Relations Division, Association for Education in Journalism and Mass Communication Conference, Toronto, Canada, August 7-10, 2019.
Abstract: In order to understand publics’ information consumption behavior in current media environment, this study addresses how and why individuals vet information (or not) in crisis situations. Grounded in dual-process model and meta-cognition theory, an initial conceptual framework of crisis information vetting was outlined. An exploratory study, including four focus groups and 13 in-depth interviews, was conducted to investigate: 1) indicators of information vetting behavior according to participants’ self-reported experience; and 2) what motivate and what prohibit participants from engaging themselves emotionally and cognitively in the process of crisis information vetting. Our qualitative data provided evidence for a two-step process of crisis information vetting, namely, primary vetting and secondary vetting. A total of 48 vetting behavior indicators were further rendered, which serve as a strong content base for future scale development and further conceptual model refinement.
UGA Transdisplinary Earth System Science for Global Solutions and Public Engagement (ENGAGE)
Michael Cacciatore and Glen Nowak are part of a $2,974,744 five-year University of Georgia proposal submitted to the National Science Foundation to create a UGA Transdisplinary Earth System Science for […]
The State of Crisis Communication Research and Education Through the Lens of Crisis Scholars: An International Delphi Study
Abstract: This Delphi study explores the status of crisis communication research and education qualitatively through the lens of 22 internationally recognized crisis communication scholars, systematically recruited and retained to serve […]