Book Contract – Social Media and Crisis Communication (Second Edition)

Social Media and Crisis Communication (Second Edition), Routledge.

Lucinda Austin and Yan Jin (Eds.) (Forthcoming in 2021). Social Media and Crisis Communication (Second Edition), Routledge.

Yan Jin 

Related Research


Narrative storytelling and anger in crisis communication

Clementson, D. E., & Xie, T. (Grady PhD student) (2020, Nov.). Narrative storytelling and anger in crisis communication. Paper to be presented at the 106th National Communication Association conference, Public Relations division, Indianapolis, IN. Abstract: This paper reports a test and extension of the model posited by Heath’s (2004) theory of crisis response narratives, in […]

Tong XieDavid Clementson
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Narrative persuasion, identification, attitudes, and trustworthiness in crisis communication

Clementson, D. E. (2020, Nov.). Narrative persuasion, identification, attitudes, and trustworthiness in crisis communication. Paper to be presented at the 106th National Communication Association conference, Public Relations division, Indianapolis, IN. Abstract: The purpose of this study is to test the effects of narratives in crisis communication. This research assesses how organizations benefit from using stories […]

David Clementson
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