Jihoon (Jay) Kim and Phua, Joe, “Why Do Consumers Use Branded Mobile Apps? A Structural Equation Model Examining Motivations and Concerns Influencing Consumers’ Branded Mobile App Usage,” Accepted for presentation at the American Academy of Advertising (AAA) Annual Conference, March 2017, Boston, MA.
Abstract: Applying Technology Acceptance Model (TAM), this study examined motivations for consumers’ use of mobile apps, and concerns arising from their actual usage. A proposed model, tested using structural equation modeling with a convenience sample of 386 mobile app users, consisted of five types of motivations (i.e., usefulness, convenience, personalization, innovativeness, and social influence) and two types of concerns (i.e., security concerns and technical barriers). Results revealed that usefulness, convenience, and social influence had a significant positive effect, while technical barriers had a significant negative effect, on actual usage of mobile apps. Given these results, theoretical and managerial implications are discussed.
Cutting through the clusters: Applying a social networks approach to explaining brand-related social media content flow
Abstract: In the current highly fragmented (social) media landscape, brands must increasingly rely on their own consumers to reach out to new potential consumers. Taking a social networks approach, the current study examines patterns of consumer engagement with brands on social media, identifying the major clusters as well as key users and messages that are […]
Presented at the Interactive Marketing Research Conference. Amsterdam, The Netherlands, March 23-24.read more
Important tweets matter: Predicting retweets in the #blacklivesmatter talk on Twitter
Abstract: Social movements are increasingly using social media, and Twitter in particular, to reach existing and new publics and advance their mission. While historically movements had to rely on traditional media to connect with such publics, via social media any user can share content, helping to connect the key players within the movement to new […]