The power of style: Sincerity’s influence on post-crisis reputation
The power of style: Sincerity’s influence on post-crisis reputation
Abstract: Crisis communication scholars have suggested that sincerity is critical to an effective crisis response, and a robust body of research suggests that certain mannerisms and communication styles can make a spokesperson appear more sincere. This experiment examines the effect of perceived sincerity measured through these mannerisms on organizational virtuousness, offensiveness, reputation, and behavioral intentions. Using a 2 (sincerity: high, low) x 2 (honesty: high, low) factorial design with n = 790 participants, this experiment finds that sincerity has a small but significant effect on reputation directly as well as indirectly through offensiveness. Further, sincerity has no significant effect on virtuousness or behavioral intentions. Virtuousness holds the largest effect of all measured variables on reputation. Implications for theory and practitioners are discussed.
Related Research
-
2024 BEA Festival of Media Faculty ShowcaseMatthew Evans presented a TV pilot and sat on the panel at the “2024 BEA Festival of Media Faculty Showcase”, Las Vegas, NV, April. Description: HELLAS is a one-hour sci-fi drama set […]
-
I Didn’t See You ThereKeith Wilson, film screening and presentation of feature documentary film I Didn’t See You There (2022, producer Keith Wilson) at INPUT: International Public Television Conference in Charleston, SC, May 7, […]