The University of Georgia Department of Advertising and Public Relations (ADPR) recently embarked on an innovative joint research venture with Public Relations Organisation International (PROI) Worldwide designed to gather insights into crises across the world.
The ADPR department and PROI created this longitudinal research project to harness the power of international perspectives and strengthen understanding of crises that befall countries worldwide. The research project, led by UGA Crisis Communication Coalition faculty and student scholars uses the latest technology from UGA’s SEE Suite Lab to identify the most significant global crises of the preceding three months. The UGA research team drafts quarterly reports that outline the crises and provides the reports to PROI for their international readership. Concurrently, the UGA research team develops a quarterly survey—sent to PROI’s members—to capture unique global insights about the preceding quarter’s crises. The project analyzes global perspectives to bridge the gap between academic scholarship and professional best practices in crisis communication.
Because the research will continue on a quarterly basis, longitudinal opportunities arise to cross-analyze significant crises and the survey insights on each crisis report. This analysis will identify which crises are covered the most by news outlets, help researchers and practitioners identify key crisis trends across the world, and keep UGA’s ADPR department on the cutting edge of international crisis research and teaching. The team offers insights into preliminary findings on “sticky crisis” issues confronting global business community and communication industry.
“We offer mix-method driven and analytics-enhanced insights for communication executives around the world to dive deeper into and learn from these challenging and complex crisis issues, such as the Missouri Amtrak collision and the US Federal Trade Commission actions on Cryptocurrency fraud,” says Dr. Yan Jin, ADPR assistant department head and Crisis Communication Think Tank (CCTT) director and co-founder. “We hope this type of knowledge generation and intelligence sharing will help practitioners to understand and lead through crisis effectively and ethically.”
PROI is an organization made up of communication firms around the world that collectively push the market standard by setting trends and continuously identifying the communication’s next best practices. The organization is made up of more than 7,000 employees in more than 165 cities and 50 countries.
The ADPR department research team is led by CCTT co-founders Dr. Yan Jin and Dr. Bryan Reber, with doctoral students Jeong Hyun (Janice) Lee and Taylor Voges as inaugural student scholars. The research team continuously reaches for new and innovative ways to develop joint projects that offer both graduate and undergraduate students unique opportunities to interact with crisis communication professionals on mutually beneficial research. This progressive research project exemplifies the department’s commitment to offering students prestigious opportunities at a Top-5 nationally-ranked advertising and public relations program.