Abstract: Companies consider social media‐based consumer engagement behaviors such as sharing, content creation, and reviews for brands as more valuable than “liking” or consuming brand content. Studies show that branded content shared or created by consumers on social media may drive more brand awareness and loyalty than “likes” (Adweek, 2013). Global companies are increasingly focusing their efforts on motivating consumer‐driven content creation (e.g., Coca‐Cola #shareacoke and Apple #ShotoniPhone; Sprout Index, 2018). However, marketing practitioners are only recently beginning to understand social media audiences who engage in such activities (Adweek, 2018). This study posits that human values can be used to identify and segment audiences for social media‐based valuable brand activities. Three online surveys were conducted with Facebook, Twitter, and Instagram users (ages 18–34) on Amazon Mechanical Turk (N = 491). The relationship between social media users’ values and their reported social media activities was examined. Findings indicate that the human values examined (conservation, self‐enhancement, openness to change and self‐transcendence) are significant drivers of valuable brand‐related social media activities. Companies should address conservation‐driven users in order to elicit brand sharing and creation activities. Companies should target conservation‐driven users for sharing promotions, self‐enhancement‐driven users for sharing informational content and writing of product reviews, and openness to change‐driven users for user‐generated content. Businesses should further highlight their corporate social responsibility efforts as a negative relationship is found between users’ self‐transcendence values and brand activities. Recommendations are provided on how brandscan address users’ values in their social media marketing to motivate sharing of branded content and content creation.
Building Brand Con: San Diego Comic-Con as Promotional Intermediary and Geek Brand Manager
Abstract: Longtime attendees of San Diego Comic-Con assert that the event has changed considerably in recent years. Many credit the shift to increased Hollywood involvement, as studios roll out ever-more high-profile celebrities and upcoming properties to raise fan anticipation. In 2018, however, SDCC had conspicuous absences in its programming schedule. Marvel Studios, Twentieth Century Fox, HBO’s Game of Thrones and Westworld – recent mainstays in the convention’s programming – all sat the year out. The result, according to commentators, was an SDCC “like it used to be.”
Notable here is that neither the move into big name Hollywood participation nor the sudden absence of some of those players were choices made by San Diego Comic-Con itself. SDCC is a highly visible arbiter of fandom, but its own makeup is dependent on media industry marketing decisions. This presentation examines SDCC as a promotional intermediary for film and television products that builds a brand for itself that relies upon and structures the participation of attendees and industry alike.
SDCC’s effort to construct a recognizable, consistent brand requires the participation of fans: The convention maintains some degree of year-round interest and badges sell out months before programming and guest are announced, in part because prospective attendees are able to rely on their understanding of the convention, its history, and its brand to generate enthusiasm in anticipation of the event itself. SDCC’s reach likewise extends beyond the event itself, with the brand becoming increasingly synonymous with the mainstreaming of a particular fan identity.
At the same time, SDCC is a promotional intermediary, an event that is both creative and professional, acting in support of media industries and entertainment content in ways that supplement promotion of the convention itself. SDCC aims to perpetuate as much as celebrate Hollywood properties, and because its efforts are audience facing – that is, these promotions speak directly to fans – the fandom that is constructed at SDCC is a heavily commodified, branded space. The SDCC brand structures the values and constraints placed on attendees, media content, and audience behaviors, privileging particular fan identities while minimizing others. Even fans who eschew the convention must contend with the brand work being done there, as it promulgates a broad geek culture that mediates industry involvement and creates an accepted, visible fandom.