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You are a disgrace and traitor to our country: Uncivil rhetoric against the ‘squad’ on Twitter. Bryan Trude, Itai Himelboim & Matthew Binford

Borah, P., Trude, B., Binford, M., Keib, K., and Himelboim, I. (2022). “You are a disgrace and traitor to our country: Uncivil rhetoric against the ‘squad’ on Twitter.” Internet Research. […]

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Navigating Political Scandal and Reputation Crisis in Social Media Joseph Watson

Abstract: Social media presents unique challenges and opportunities to practitioners in the public affairs context. The dominant social media platforms allow organizations to communicate directly with voters, supporters, and customers, […]

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Influencer Crisis Communication During the COVID-19 Pandemic: @KatieMCrenshaw Marilyn Primovic

Abstract: Social media influencers (SMIs) equipped their niche following with health crisis response information about social distancing during the COVID-19 pandemic. While many SMIs provided audiences with COVID-19 crisis response […]

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New Technology, Big Data, and Artificial Intelligence Jason Lee Guthrie

Abstract: Moore’s law, which has helped to explain the exponential growth achieved in traditional computational power over the past half-century, has been eschewed for Neven’s law. Neven’s law posits that […]

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Crisis Information Vetting: Extending the Social-Mediated Crisis Communication Model Yan Jin and Xuerong Lu

Abstract: Social media provides users easy access to unpredictable and unfiltered information from multiple sources during crises, further challenging publics to discern the accuracy of the information they receive and […]

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Crisis Misinformation and Corrective Strategies in Social-Mediated Crisis Communication Yan Jin

Abstract: The social-mediated crisis communication domain is flooded with misinformation in various forms, causing misperception about a crisis and trigger negative crisis outcomes that harm organizational reputation and publics’ wellbeing. […]

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Organizational Purpose, Culture, Crisis Leadership, and Social Media Bryan H. Reber

Abstract: This chapter explores the importance of organizational purpose, culture, and leadership in weathering a social media crisis and the impact of stakeholders’ changing expectations on organizational responses. Organizations are […]

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Ethical and Legal Principles for the Practitioner Consumers, Organizations, and Platforms Taylor Voges and Jonathan Peters

Abstract: The standard advice in crisis communication is to respond quickly, but only with what is absolutely known to be fact. Social media have increased the potential for quick response, […]

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Can Warning labels mitigate Effects of Advertising Message Claims in Celebrity-Endorsed Instagram-Based Electronic Cigarette Advertisements? Influence on Social Media Users’ E-Cigarette Attitudes and Behavioral Intentions Joe Phua

Abstract: Electronic cigarette brands are increasingly using social media to advertise their products. This study examined effects of advertising message claim type (reduced risk [“Healthier than regular cigarettes”], cessation [“Quit […]

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Social Media and Crisis Communication

Yan Jin and Lucinda Austin Description: The second edition of this text integrates theory, research, and application to orient readers to the latest thinking about the role of social media […]

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