Focus: Crisis Communications

Abstract: In order to understand publics’ information consumption behavior in current media environment, this study addresses how and why individuals vet information (or not) in crisis situations. Grounded in dual-process model and meta-cognition theory, an initial conceptual framework of crisis information vetting was outlined. An exploratory study, including four focus groups and 13 in-depth interviews, […]

Abstract: This Delphi study explores the status of crisis communication research and education qualitatively through the lens of 22 internationally recognized crisis communication scholars, systematically recruited and retained to serve on the crisis expert Delphi panel in a two-year span. Taking a multi-iteration consensus-building approach, this study enabled the expert panel to individually elaborate and […]

2019 Emerald Literati Award for Excellence – Highly Commended Paper, Corporate Communications: an International Journal -LaShonda Eaddy and Yan Jin (2018). “Crisis History Tellers Matter: The Effects of Crisis History and Crisis Information Source on Publics’ Cognitive and Affective Responses to Organizational Crisis.” Corporate Communications: an International Journal, 23(2), 226-241.

Abstract:: Advancing Crisis Communication Effectiveness shows how crisis communication plans and efforts for complex and challenging issues benefit when academic perspectives are connected with practitioner experiences. This book brings crisis and public relations scholars together with practicing professionals to integrate academic theories and research with the knowledge and lessons learned on the frontlines of crisis […]

Abstract: Institutional knowledge and collective learning are invaluable resources for the corporate communications profession.  How corporations and government agencies have historically communicated with publics provides historical parameters for developing public communication competencies and ethical standards.  Through the lens of organizational learning and historical analogy, this study examines public relations in the era of the Great […]