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Crisis Misinformation and Corrective Strategies in Social-Mediated Crisis Communication Yan Jin

Abstract: The social-mediated crisis communication domain is flooded with misinformation in various forms, causing misperception about a crisis and trigger negative crisis outcomes that harm organizational reputation and publics’ wellbeing. […]

Organizational Purpose, Culture, Crisis Leadership, and Social Media Bryan H. Reber

Abstract: This chapter explores the importance of organizational purpose, culture, and leadership in weathering a social media crisis and the impact of stakeholders’ changing expectations on organizational responses. Organizations are […]

Ethical and Legal Principles for the Practitioner Consumers, Organizations, and Platforms Taylor Voges and Jonathan Peters

Abstract: The standard advice in crisis communication is to respond quickly, but only with what is absolutely known to be fact. Social media have increased the potential for quick response, […]

Current Issues of Social Media and Crisis Communication Bryan H. Reber

Abstract: The standard advice in crisis communication is to respond quickly, but only with what is absolutely known to be fact. Social media have increased the potential for quick response, […]

Threat Assessments and Organization Resources for DEI and Ethics: Practitioner Insights on Sticky Crises Taylor Voges, Solyee Kim, JeongHyun (Janice) Lee, Sara Ervin, Yan Jin & Bryan H. Reber

Abstract: Organizations need to respond to sticky crises with speed and timeliness; this speed depends onhow communication practitioners assess threats and their organizations’ resources for the threats. Based on theoretical […]

Responding to Fire Ignited from Outside: Explicating “Crisis Spillover” through the Multi-Layered Lens of Organizational Crisis Communication Taylor Voges, Xuerong Lu & Yan Jin

Abstract: Crises have been examined from the perspective of the crisis origin organization. Depending on the crisis type, other organizations might experience impacts because of the initial crisis. This emerging […]

Effective and Ethical Team Management of Sticky Crisis Communication Challenges Taylor Voges and Yan Jin

Book Description: The purpose of this book is to provide insights into effective and ethical management of “sticky crises” (i.e., industry-wide crisis issues that are complex and challenging, with and […]

Crisis Communication Yan Jin

Abstract: This entry provides an overview of public health crises and public health crisis communication, grounded in crisis communication and literature around emerging infectious disease outbreaks (IDOs). It lays down […]

). Effects of a “spin doctor” in crisis communication: A serial mediation model of identification and attitudes impacting behavioral intentions David Clementson

Abstract: This paper combines theories of identification and image repair to explain why an organization in crisis should avoid designing messages that engage in “spin.” An experiment is reported (N = […]

(In)sincere demeanor and (in)sincere language in crisis communication David Clementson

Abstract: Perceptions of a crisis communicator’s sincerity drive reactions to an organization’s response amidst a scandal. However, a spokesperson can nonverbally appear sincere while deceptively evading questions and can appear […]

Focus: Crisis Communication