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Crisis Communication Yan Jin

Abstract: This entry provides an overview of public health crises and public health crisis communication, grounded in crisis communication and literature around emerging infectious disease outbreaks (IDOs). It lays down the theoretical foundations for communication and crisis information management in times of public health risks and emergencies, heralded by two conceptual frameworks developed specifically to […]

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). Effects of a “spin doctor” in crisis communication: A serial mediation model of identification and attitudes impacting behavioral intentions David Clementson

Abstract: This paper combines theories of identification and image repair to explain why an organization in crisis should avoid designing messages that engage in “spin.” An experiment is reported (N = 262 nationwide U.S. Qualtrics Panel) in which a company spokesperson replies to questions from a journalist in a news interview. Results indicate that people (a) […]

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(In)sincere demeanor and (in)sincere language in crisis communication David Clementson

Abstract:  Perceptions of a crisis communicator’s sincerity drive reactions to an organization’s response amidst a scandal. However, a spokesperson can nonverbally appear sincere while deceptively evading questions and can appear insincere while actually speaking sincere truths. Applying truth-default theory to crisis communication, we assess people’s reactions to a spokesperson varying in sincerity through demeanor and […]

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Combating the COVID-19 Infodemic Through Evidence-Based Misinformation Management Strategies Yan Jin

Funding Source: U.S. Food & Drug Administration via a Broad Agency Announcement (BAA) Total Amount:  $224,478.00 Project period: 09/30/2021 to 06/29/2024 Project Summary: We propose a multi-phase research project that culminates with developing the first evidence-based guidance on messaging that combats misinformation during public health crises. We begin the proposed project with a targeted literature […]

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Breaking the sound of silence: Explication in the use of strategic silence in crisis communication Sung In Choi, Yan Jin, Youngji Seo & Bryan H. Reber

Abstract: Crises present organizations with the “rhetorical exigency” to enact control (Heath, 2004, p.167). Silence is not an option. This study, as the first empirical examination of Le et al. (2019)’s seminal study on silence in crisis communication, examines, first, if silence can be strategically used as a bona fide strategy; second, under what circumstances should silence be […]

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Uncertainty Management in Organizational Crisis Communication: The Impact of Crisis Responsibility Uncertainty and Attribution-based Emotions on Publics’ Further Crisis Information Seeking Xuerong Lu and Yan Jin

Abstract: Although uncertainty has been identified as a key crisis characteristic and a multi-faceted construct essential to effective crisis management research and practice, only a few studies examined publics’ perceived uncertainty with a focus on crisis severity uncertainty, leaving crisis responsibility uncertainty uninvestigated in organizational crisis settings. To close this research gap empirically, this study […]

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Book Contract Juan Meng

Tench, R., Meng, J., & Moreno, A. (eds.) (2022). Strategic Communication in a Global Crisis: National and International Responses to the COVID-19 Pandemic. London: Routledge.

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Intergroup Contact, COVID-19 News Consumption, and the Moderating Role of Digital Media Trust on Prejudice toward Asians in the U.S.: A Cross-Sectional Study Joe Phua

Abstract: Background: The perceived threat of a contagious virus may lead people to be distrustful of immigrants and out-groups. Since the COVID-19 outbreak, the salient politicized discourses of blaming Chinese people for spreading the virus have fueled over 2000 reports of anti-Asian racial incidents and hate crimes in the United States. Objective: The study aims […]

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Exploring the Role of Social Support in Promoting Patient Participation in Health Care among Women with Breast Cancer Jeong-Yeob Han

Abstract: Scholars have adopted Street’s (2003) ecological model of communication in medical encounters to investigate the factors promoting patient participation in health care. However, factors demonstrated in the ecological model were bounded in the context of medical care primarily focusing on health care providers and patients. Social factors, such as patients’ relationships and supportive communication […]

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Effects of Facebook Comments on Attitude Toward Vaccines: The Roles of Perceived Distributions of Public Opinion and Perceived Vaccine Efficacy Hanyoung Kim, Jeong-Yeob Han & Youngji Seo

Abstract: This study investigated if and how exposure to Facebook comments about vaccines influences one’s attitude toward the vaccines. In this investigation, comments were examined in light of their effect on attitude toward vaccines through perceived distribution of public opinion on vaccines, and perceived vaccine efficacy was tested as a factor moderating relative effects of […]

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