Focus: Communication Management

Abstract: This study investigates the ethical challenges facing public relations professionals in today’s digital communication environment. Specifically, we focused our research on the new ethical challenges in digital practice, the resources relied on when encountering ethical challenges, and public relations professionals’ efforts in seeking trainings on communication ethics. Our research found nearly 60% of surveyed […]

Juan Meng and Jeonghyun (Janice) Lee (doctoral student). (Sept. 23, 2021) Abstract:  Digital acumen is essential for communication management in today’s technology-driven communication environment. However, not every communication professional is well equipped with the knowledge and skills needed to succeed in managing the digital aspects of their daily practice. If competencies are the key functional […]

Abstract: Communication leaders can strategically use organizational resources to co-define functions (the constructionist approaches in leadership) and to establish interpersonal alliances within and beyond communication units (the relational approaches in leadership). In the present study, we incorporated these theoretical lenses to evaluate how communication leaders’ performance helps build a positive communication structure and culture in […]

Abstract: This study tests how the cognitive component of work attitude, particularly the job cognition as tested by Williams and Anderson (1991), affects the dynamic relationships among trust, commitment, and satisfaction. Our interests emanates from researchers’ continued focus on the dynamic and relational processes in constructing workplace relationships. However, few attention has been paid to […]

Zerfass, A., Volk, S. C., Meng, Juan., & Chen, P. (2021, forthcoming). Communication Management Toolbox: Thinking tools and methods for managing corporate communications. New York: Springer. * This book will be included and featured in the Springer series Management for Professionals comprises high-level business and management books.

This project is jointly funded by the National Social Science Fund of China (NSSFC) (Funded Project Series ID: 18BXW065) and the Academic Research Project Funds of Shanghai International Studies University, 2019-2020.