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What is missing? How technology maintenance is overlooked in representative surveys of digital inequalities Glenna Read

Abstract: As ownership and use of information and communication technology (ICT) begin to peak (Pew, 2018), especially in highly industrialized countries, inequality in material access takes new forms (ITU, 2017). Low-income populations may struggle with technology maintenance, the process of constantly seeking and re-establishing digital access, because their technology is disproportionately cheap, broken, borrowed and […]

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